TERMS AND CONDITIONS

By purchasing goods from frondere.uk you enter a legally binding agreement with us on the following terms. You should read and understand these terms because they affect your rights and liabilities. These terms describe the basis for purchase by you and sale by us of the products described on this web site. Definitions and interpretation In these terms the following words have the following meanings. 1. "Contract" the contract for the sale and purchase of the Goods; 2. "Delivery Area" only mainland addresses within England, Wales, and parts of Scotland. All offshore addresses are excluded eg: the Isle of Man, the Scottish Isles, Ireland and the Channel Isles. 3. "the Web Site" our presence on the world wide web, currently accessible via the address www.frondere.uk 4. "the Seller", "we", or "us" www.fondere.uk and our registered office is at 165 Colville Road, Lowestoft, Suffolk, NR33 9RE 1. Basis of the sale 1. 1 An agreement for us to sell you Goods is made on these terms when we accept an order made by you via our Web Site. The description of the Goods, the price, VAT, insurance and delivery costs are set out in the order page. We will confirm acceptance of your order on-screen and via email. 1.2 We aim to give you a clear idea of the nature of the plants we sell. However, you appreciate that there are inevitably slight variations in size, shape and colour between different specimens. Illustrations, descriptions other information as to particular plants are approximate and for guidance only. We may in our sole discretion from time to time vary the nature of the Goods from that advertised without notice to you, so long as these variations are not material alterations. 2. Details of the order 2.1 The quantity, quality and description of the Goods will be those set out in your order (if accepted by us). 2.2 Orders are accepted at our sole discretion but are normally accepted if the Goods are available, the order reflects current pricing, you are based in the Delivery Area and your credit or account card is authorised for the transaction. 2.3 The Goods which can be ordered via our Web Site are only available for delivery to you if you are based in our Delivery Area. 3. Price of the Goods 3.1 If the price of the Goods increases between the date we accept your order and the delivery date, we will let you know and ask you to confirm by e-mail that the new price is acceptable. If it is not acceptable then you will of course have the option of cancelling the order. 3.2 Our charges for transport, packaging and insurance are detailed on the order page and will be included in the total price for the Goods. 4. Payment terms 4.1 We will charge your payment card account for payment upon receipt of order. We accept no liability if a delivery is delayed because you did not give us the right payment details. 4.2 If it is not possible to obtain full payment for the Goods from your account on delivery of the Goods to you, we can cancel the Contract or suspend any further deliveries to you. This does not affect any other rights we may have. 4.3 We will take all reasonable care to keep all information connected with your order secure but we cannot be held liable for any loss that you may suffer if a third party obtains unauthorised access to any data, including credit and account details you provide when accessing or ordering from this Web Site, unless this is solely due to our negligence. 5. General delivery 5.1 We will deliver the Goods to the address you specify for delivery in your order. It is important that this address is accurate. Please be precise about where you would like the Goods left if you are out when we deliver. We cannot accept any liability for any loss or damage to the Goods once they have been delivered in accordance with your delivery instructions. In general the delivery address must match that of the payment card dependant on the card issuers terms. 5.2 We will aim to deliver within the quoted time frame but delivery times are not guaranteed. If delivery is delayed due to any cause beyond our reasonable control, we will contact you to advise you that the delivery date will have to be extended. 6. Risk and ownership 6.1 Risk of damage to or loss of the Goods passes to you at the time of delivery to you or, if you fail to take delivery at the agreed time, the time when we tried to deliver. 6.2 You will only own the Goods once they have been successfully delivered and when we have received cleared payment in full. Goods supplied are not for resale. 7. Returns and cancellations

We accept Visa debit/ credit cards and Mastercard, Google Pay and ApplePay. We accept cash payments in store, at shows or for Click and Collect. All prices include VAT at the current rate where applicable. Payment for goods will be processed at the point of order. Delivery charges will be added to the total amount in accordance with our delivery charges. We do not currently accept Paypal. Payment for services includes bespoke orders, made to order items and pre-orders (ie event flowers). Services will attract a 75% deposit of the total value. The remainder will become payable upon completion of those services. Completion means when the order has been completed, i.e. made and you have been notified that the order is completed. Final payment will be due immediately upon receipt of the invoice. Please note that once a deposit has been made it shall be refundable as follows: • within one month of the event - 50% of the deposit value • within two weeks of the event - 25% of the deposit value • within one week of the event - 0%

Our standard delivery cost are based upon weight of the entire order. We charge what we pay, often less than we pay for our courier services. We use a variety of couriers depending on the weight and required delivery timescale. We offer next working day express and standard 2-5 working day delivery. Click and Collect - Free - please allow for readiness notification Standard Delivery Less than 1kg = £3.79 Between 1kg & 2kg = £4.99 Between 2kg & 5kg = £6.10 Between 5kg & 10kg = £7.20 Above 10kg = £11 Express Delivery Less than 1kg = £3.99 Between 1kg & 2kg = £5.99 Between 2kg & 5kg = £7.10 Between 5kg & 10kg = £7.99 Above 10kg = £11.99 Some of our ready made terrariums are very heavy and are generally more suited to collection in person. However, if you would like a larger terrarium delivered we would source a suitable courier and advise you of the cost prior to despatch. You will be notified of any delivery dates prior to delivery via the courier if they offer this service. Orders are usually despatched within two days of your order for standard delivery. Next day deliveries are despatched the next working day. So an order received on Wednesday will be delivered to you on Thursday by next day, unless you order on a Friday. In this case you will receive your order on the Tuesday as couriers do not collect over the weekend. We can offer Saturday delivery at an extra cost. Please get in contact prior to placing your order if your require weekend delivery.

As a small business our customers are our first priority. We aim to ensure that your experience with us is exceptional and that you will come back again and again. If however, you feel that we have fallen short of providing anything but exceptional service, or if you experience any issues with our delivery services, please do not hesitate to get in contact with me personally to discuss your concerns. Tel: 07960453893 email: hello@frondere.uk

This privacy policy sets out how Frondere Plants uses and protects any information that you give Frondere Plants when you use this website. Frondere Plants is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Frondere Plants may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 01/07/2021. We may collect the following information: • name • contact information including email address • demographic information such as postcode Our systems and our financial processing systems, run by third parties, collect address and buying information at the point of order so that we may process your order and provide you with the best possible service We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online via our website host and our banking providers. How we use cookies A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. Controlling your personal information You may choose to restrict the collection or use of your personal information in the following ways: Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes We will not sell, distribute or lease your personal information to third parties or use your personal information to send you promotional information about third parties. You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Frondere Plants, 165 Colville Road, Oulton Broad, Lowestoft, Suffolk, NR33 9RE. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

We care passionately about the environment and how we care for our planet, and we try to keep the business as substantially sound as possible whilst also conforming with relevant laws. All of our plants come from as close as possible to the business address to keep carbon emissions low, but also to support local businesses. There are three suppliers for our perennials which are Howards Nurseries and Goose Green Nurseries, both based in Suffolk. Our plug plants come from a supplier in Cornwall. Our indoor plants are imported from the Netherlands as the choice of plants from UK growers of indoor plants is limited. Most of our packaging can be recycled including the paper tape used to seal our boxes. Our paper bags are made from recycled paper and our plastic bags are fully compostable. Our plastic used for our homemade compost is made from 100% recycled material. Our marketing materials are made from either fully recycled paper or paper produced in a sustainable way. All of our packaging is either re-used where possible or disposed of according to UK laws on commercial waste. We send nothing to landfill.

Gift vouchers are available to any value. Vouchers are redeemable at Frondere Plants instore and online. You can buy vouchers either by ecard via our website or one of our handmade customizable vouchers which are made to order and can have any word/s written on the front. These vouchers are foiled and supplied with envelopes. Handmade gift vouchers are only valid if they are numbered and stamped with the shop stamp. Allow a week for production and delivery/collection so please ensure you order with enough time to allow for this. Vouchers can be ordered online. Handmade vouchers can be ordered in store as well.

We are situated at South Elmham Terrace, in Oulton Broad, Lowestoft. To find us you should head towards the water and into the Marina itself. Please remember that we are shut Tuesdays and Thursdays and the 1st Sunday of the month. Please feel free to contact us if you have any questions before you visit, or need something out of normal hours. We are always happy to help!

To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.

Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.

You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.